Refund policy

Refund Policy

We have a 30-day return request window from the date of delivery for eligible items. To request a return, contact us at info@dofscooter.com before sending anything back. Items returned without prior approval may not be accepted.

Return Eligibility

To be eligible for return, the item must be in its original condition, unused or in a condition approved by DOF support, with original packaging, accessories, manuals and proof of purchase.

Large Items

Electric scooters, e-bikes and other large items require return approval before shipment. Return shipping responsibility, carrier requirements and any deductions may depend on the reason for return, product condition and packaging condition.

Damaged or Wrong Items

Please inspect your order upon delivery. If the item is damaged, defective or incorrect, contact us immediately with your order number, photos or video, and a clear description of the issue.

Non-Returnable Items

Certain items may not be returnable for safety, hygiene, battery-transport or final-sale reasons unless required by law.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds will be processed to the original payment method. Your bank or payment provider may require additional time to post the refund.