FAQ

Find quick answers about DOF shipping, setup, warranty, returns, safety and compatible parts. If you are unsure about your model or order, contact us before purchasing or returning an item.

Shipping

Where do you ship?

We ship eligible products to supported destinations shown at checkout. Availability, shipping cost and delivery time vary by product and destination. If your location is not available at checkout, please contact us before ordering.

How long will my order take to arrive?

Orders require processing before shipment. Estimated transit time depends on the product, warehouse and destination. Tracking information will be emailed after dispatch. Please see our Shipping Policy for the latest estimate.

Is shipping free?

Free shipping may be available for eligible products and destinations. Any applicable shipping charge will be shown at checkout before payment. Remote-area or special-delivery charges may apply where stated.

Setup And Use

Will I need to assemble my scooter or e-bike?

Most scooters and e-bikes arrive partially assembled. Final setup may include installing or adjusting components such as the handlebar, seat, pedals or front wheel. Follow the model-specific manual and complete all safety checks before riding.

Are DOF scooters and e-bikes legal to ride on public roads?

Rules vary by country, state and city. High-power or high-speed models may be restricted to private property, off-road areas or other permitted locations. Before purchase and use, check local requirements for age, speed, motor power, licensing, registration, insurance and protective equipment.

What range can I expect?

Published range figures are estimates based on specific test conditions. Actual range varies with rider weight, speed, terrain, temperature, tire pressure, riding mode, wind and battery condition. For best results, keep the battery charged and the tires properly inflated.

Warranty, Returns And Parts

What is the warranty period?

Eligible DOF products include a one-year limited warranty from the date of delivery. Coverage varies by component and does not include normal wear, misuse, unauthorized modification or accidental damage. Please review the Warranty Policy or contact support with your order number.

What is your return policy?

Eligible items may be requested for return within 30 days of delivery. The item must meet the conditions in our Refund Policy. Return shipping responsibility and any deductions depend on the reason for return and the condition of the item. Contact us for approval before sending anything back.

How do I choose the correct charger or replacement part?

Match the exact model, battery voltage, charger output, connector and polarity before ordering. Battery capacity alone is not enough to confirm compatibility. Send us a photo of the original label and connector if you are unsure.

Support

How can I contact DOF support?

Email us at info@dofscooter.com or use the Contact Us form. Include your order number, product model, photos or video, and a clear description of the issue so we can assist you efficiently. We aim to reply within one business day.